Project · Allied Health · Torquay, VIC
Tidewater Physiotherapy
A clinic website that lets patients choose the right practitioner and book a time without picking up the phone.
Sample project created to show our approach. Business and people are fictional.
Tidewater Physiotherapy is a growing clinic in Torquay offering sports physio, post-surgery rehabilitation, pilates and dry needling. Many of their patients are surfers, runners and weekend athletes, along with older locals managing ongoing conditions.
The clinic had an existing website that was slow, hard to update and disconnected from their practice management software. Reception spent a large part of each morning on the phone booking appointments that patients could easily have made themselves.
The challenge
Patients often did not know which type of appointment to book, or which practitioner suited their injury. That uncertainty meant phone calls, and phone calls meant a busy front desk during the hours when the clinic was already at its fullest.
The team also wanted to publish updates, class timetables and new staff profiles themselves. At the same time, the clinic could not afford a site that went down or a booking widget that stopped working after an update.
What we built
The solution
Booking built into the journey
We connected the site to the clinic's existing practice management system, so patients can book from any service or practitioner page and see real availability.
Help choosing the right appointment
Each service page explains who it suits and what happens in the first session, with clear guidance on whether to book an initial or standard consult.
Editing without the risk
A custom theme with locked-down block patterns lets staff add profiles, classes and news while keeping the design consistent and the layout intact.
Looked after every month
The site runs on our managed WordPress hosting, with tested updates, daily backups and monitoring, so bookings keep working without the clinic having to think about it.
The result
Patients now book a large share of their appointments online, often outside clinic hours, and reception spends more time with the people in front of them. The team updates profiles and class times themselves and comes to us for anything bigger.
This project paired WordPress website design with ongoing hosting, maintenance and support. If your clinic wants a similar setup, get in touch, or see how we handled bookings for events at Ridgeback Estate Wines.
Mornings at the front desk are noticeably calmer. Patients book themselves in overnight, and we can add a new practitioner to the site in a few minutes.
Can a WordPress site connect to physiotherapy booking software?
Yes. Most practice management systems used in Australian clinics offer online booking that can be embedded or linked from a WordPress site. We choose the approach that keeps the booking experience smooth on phones.
Can our staff update the website themselves?
Yes. We build a custom theme with structured blocks so staff can update profiles, classes and news without breaking the layout.
What happens if a plugin update breaks bookings?
Under our maintenance plan we test updates before applying them, keep daily backups and monitor the site, so problems are caught and fixed quickly.
More work
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